My customers are happy!

Are they loyal?

Creating a customer base that is not only happy with what we provide but also want more of what we offer is important to the success of any business! Customer loyalty is a key strategy to retain returning customers.

What do I know about my customers?

  • Did the Smith family come back last year?

  • Did the Joneses ask for a firm mattress?

  • How many times have the Watsons shopped with us this year?

Knowing your customer, their preferences and buying habits allows you to up-sell the product  at the most opportune moment